• Added: 2nd of June 2008
• Area: Crystal Palace
• Category: Restaurants

London SE19 1RX
020 8761 3371

mental42 said
Not it's finest hour
Visited this restaurant for the 4th time with my wife, two kids and another couple. The meal was to celebrate my son's confirmation and having been to the restaurant 3 times previously we felt confident of a good meal. Well we were disappointed!!

The service was poor all the way through our 2 hour stay is the first thing to state. There appeared to be a large family gathering to mark the first birthday of a young boy I believe.

The effect of this on not just us but also the other clientele, of which there were surprisingly many for a Sunday evening (RECESSION!!) was that we were made to wait for our orders to be taken, our drinks to be brought out in good time and at one stage my son being told quite sternly to hold on while the understaffed waiting staff served the larger gathering.

The food we received was fair but certainly not worthy of the high price attached to it and the pressure put on us to buy even more starters than we felt we needed was unnecessary and set a poor tone. Had the standard of the food been better it may have justified the insistence of what I assume was the manager.

As I said, we were with friends but if they were not present we would have refused to pay the extortionate 12.5% service charge because if anything we deserved a 12.5% reduction to what was a disappointing meal overall.

We won't go back and I won't recommend this restaurant to anybody who asks in future which is a shame.

It is a nice venue and you do feel comfortable but ultimately you have to enjoy your meal and within reason feel you are getting decent value for money.

On this last on what will be our last occasion at this restaurant that was certainly not the case.

For the money you are likely to spend it needs to be a lot better for it's future customers.