• Added: 12th of July 2008
• Area: Hammersmith
• Category: Hotels and Travel

London W14 8HJ
020 7371 1133

jfmrsh said
Be wary of booking here
We have booked here twice. The first occasion was satisfactory, average in all categories, for the price. The second was for our son's wedding nearby, in which we had a key organisational role. The booking for 3 nights was made 2 months in advance, and PREPAID. With 2 weeks to go an e-mail was received cancelling the booking, and returning payment on credit card. Likewise a booking for family friends made at same time as ours. Reason? -- urgent refurbishment. Phoned hotel, but couldn't get past reception, who were unhelpful, and their explanation unconvincing. Spent worrying few days trying to arrange alternative at short notice (LateRooms very helpful here). Have never encountered such disgraceful behaviour from a British hotel before, and advise anyone thinking of booking here to consider carefully. Is this operation basically unreliable?