• Added: 15th of April 2008
• Area: West Kensington
• Category: Restaurants

London W14 8UX
020 7602 6677

cannondalekid said
Service second to everyone
As a regular business traveller to the UK and Europe, I sometimes look for comfort food locations to sooth my absence from home. I tried the Pizza Express at Olympia Exhibition Centre in London and I found their pizza quite delicious. I ordered it as take away with no problems at all. I wnet back the next day to do a take away (I was rushing to make a telephone meeting at the time) but I was met with rude and obstinate wait staff and kitchen staff who refused to give my order as take away because someone else had complained about that particular pizza as a takeaway item!

It would not have been such an overwhelmingly negative experience for me except that the waiter started shouting at me and telling me that I would get nowhere if I argued with him! The restaurant manager on duty could do nothing for me and, with only one other customer in the restaurant, I was shocked that there was zero interest in taking my money in exchange for food - something other restaurants in the world do willingly.

In any case, my complaints to the pizza chain have gone unaddressed. Unless you want to have abuse heaped upon you when you go to a restaurant (a la Monty Python) then I strongly recommend you avoid this restaurant.