London E1 6DW
0845 686 1122
PhotographyJim said
Nice food...shame about the service.
Meeting up with a good friend for dinner, we decided to choose somewhere different from our regular haunts and thought the Canteen looked rather interesting.
When we turned up it was packed and I suddenly realised that it wouldn't have been a good idea to have booked before hand. However, within a couple of minutes a waitress had found us some space on a communal table and presented us with some menus featuring some rather promising food.
All the food sounded good and it didn't take long to pick from the relatively small menu (Not that this is a bad thing. I'd rather a restaurant do a few things really well, then a lot of dishes badly. ) Mains included Macaroni cheese, roast chicken, tarragon and walnut salad, freshly baked pies and smoked haddock, spinach and mash.
So while we waited for someone to take our order, we started to have a chat and a gossip.
And we waited...and we waited some more...
After about 15 minutes, we realised that no-one had asked us if we would like a drink, let alone asked if we wanted to place our order. Admittedly, the restaurant was rather busy, but this seemed to be rather poor, especially from a place which had won Best Restaurant in an Observer Food award.
My friend managed to grab the attention of the manager and explained the situation and to his credit he looked a bit shocked, apologised and immediately brought us our drinks order as well as fetching a waitress to take our food order.
I ordered the rump steak with roast tomatoes and chips and my friend ordered haddock with chips. The food arrived pretty quickly and my steak was good and a decent size....nothing outstanding, but perfectly acceptable. I didn't try the haddock, but my friend said it was rather good.
So we finished our mains and then waited, and waited some more, and waited some more.
We eventually caught the attention of the manager and asked for the bill.
The bill came and we noticed that they had lumbered us with a service charge...With a large group of people I think service charge is acceptable, but charging 12.5% extra (If I remember rightly) for bringing two main courses and one round of drinks (throughout the meal no-one asked if we wanted any more drinks) rather stuck in my throat.
We decided to pay the service charge, but not leave a tip as I don't believe in tipping poor service.
Overall I had a good night, but that was largely the company I was with, rather than the location.
So summing up...The food was fine, but the slow service would put me off from returning, which is why the place gets such a low grade in this review.
My advice for those who are thinking of going would be: If you aren't in a rush and you want some good quality traditional food then Canteen is fine....having said that, I would suggest finding a nice gastropub in the area and order food there. The food will probably be just as good, you won't have to pay service charge and you can get your own drinks!!
PhotographyJim
London, UK
CristinaA
also
reviewed
Canteen
restaurant in
Spitalfields