- Added: 6th of August 2007
- Area: Porthcawl
- Category: Restaurants
Porthcawl CF36 5BT
Madafi said
Great location overlooking the sea but rude staff
The location of this Inn is worth a million pounds; it overlooks a fantastic beach with an outdoor seating area right at the edge overlooking the beach, coupled with plenty of indoor space. The place was clean and tidy, the prices were reasonable and the staff looked clean and presentable. The quality of the food was in general average, but at the high end of the scale of what you would expect in a beach front Inn.
It was hot and sunny when I went there with a groups of friends (3 families with 7 kids in total). We used the outside seating benches and the view was spectacular. We bought our drinks at the bar, but some of us had brought in their own water bottles. Some of the kids ordered burgers and chips from the Inn (and ate their food indoors), while the others had their home prepared sandwiches.
We were having a good time until the bouncers came by ad asked us to order more drinks! Some people in our group did not drink alcohol (they are Muslims) but those who do bought another round of drinks and returned to the bench outside. The Bouncers came back again after a while and requested that at least one more drink should be bought for every adult in the group. When we objected to the unfairness of this demand the bouncer swore at as requesting that we cleared the benches! Informing the management about the incident had no effect, the duty manager made it quite clear that he agreed with the behaviour of the bouncer (instructed him with a friendly "you carry on" gesture to indicate his agreement with the bouncer's action).
It was a truly hurtful experience and we felt discriminated against; There were others sitting there with no apparent orders on their tables but were not approached (or sworn at!) by the bouncers as far as we could tell.
One of my mates speculates that, because some people in our party are non alcohol drinkers, the management thought that the potential of the outside benches was not realised to its maximum and so wanted to make way for alcohol drinkers to occupy the benches and hence more business.
Needless to say that this incident spoilt the whole outing for the entire group. The children were very disappointed and the general mood became quite grim. This incident made us regret visiting Porthcawl, and it will make me think twice before spending leisure time anywhere in the UK. I am an academic and I travel on conferences more than twice a year (on many occasions with my family). Nothing like that has ever happened to me before and I was never spoken to so rudely in my life.
In summary, while the Hi Tide Inn is situated in an attractive spot and enjoys fantastic views of the beach, make sure to meet the business expectations of the bouncers in terms of orders or you will be told to p*** off (literally).