Novotel London Waterloo - Disappointing by betageek

betageek — Mon, 17 Dec 2007 11:35:59 +0000

Review by betageek

Rating: 1.00

Phone: 020 7793 1010

Website: http://www.novotel.com

Tags: restaurant, bar / lounge bar, safe

I was booked into the Novotel London Waterloo for an overnight business trip. On the plus side, the room was spacious and comfortable. However, both checking in and checking out took an unconscionable length of time - check in was delayed by missing information, and check out by a graceless member of staff who denied knowledge of the arrangements that I had made less than eight hours earlier. Worse yet was ordering a room service breakfast, knowing that I had to leave early, and it never turning up, despite a phone call to query. When I raised this at check out, I was told that these things happen, and was offered no apology. Walking out of a hotel hungry and irritated is a poor start to the day, and I would not recommend this hotel.I was booked into the Novotel London Waterloo for an overnight business trip. On the plus side, the room was spacious and comfortable. However, both checking in and checking out took an unconscionable length of time - check in was delayed by missing information, and check out by a graceless member of staff who denied knowledge of the arrangements that I had made less than eight hours earlier. Worse yet was ordering a room service breakfast, knowing that I had to leave early, and it never turning up, despite a phone call to query. When I raised this at check out, I was told that these things happen, and was offered no apology. Walking out of a hotel hungry and irritated is a poor start to the day, and I would not recommend this hotel.

City Inn Westminster - Excellent, affordable boutique hotel by betageek

betageek — Mon, 17 Dec 2007 11:12:15 +0000

Review by betageek

Rating: 5.00

Phone: 020 7630 1000

Website: http://www.cityinn.co.uk

Tags: restaurant, bar / lounge bar, free wifi

We booked a weekend package at the City Inn Westminster to spend a couple of days Christmas shopping. I was extremely impressed. The hotel was clean and stylish, and though the room was certainly on the small side of cosy, it was perfectly appointed and very comfortable. Our weekend package included bed and breakfast (extremely good), along with complimentary champagne and canapes on the first night, plus a free drink each for every day we stayed, and a few other extras such as newspapers. However, one of the main attractions was a late checkout (4pm) on Sunday which meant that we could make the most of the day. The staff were extremely helpful at all times. It's also extremely convenient for Waterloo, the Tate and other local attractions, and Pimlico and Westminster offer good Underground links. I'd recommend this hotel to anyone - it's head and shoulders above competitors in a similar price bracket.We booked a weekend package at the City Inn Westminster to spend a couple of days Christmas shopping. I was extremely impressed. The hotel was clean and stylish, and though the room was certainly on the small side of cosy, it was perfectly appointed and very comfortable. Our weekend package included bed and breakfast (extremely good), along with complimentary champagne and canapes on the first night, plus a free drink each for every day we stayed, and a few other extras such as newspapers. However, one of the main attractions was a late checkout (4pm) on Sunday which meant that we could make the most of the day. The staff were extremely helpful at all times. It's also extremely convenient for Waterloo, the Tate and other local attractions, and Pimlico and Westminster offer good Underground links. I'd recommend this hotel to anyone - it's head and shoulders above competitors in a similar price bracket.

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Novotel London Waterloo - Disappointing by betageek

City Inn Westminster - Excellent, affordable boutique hotel by betageek