Portofino

cherissemjw

terrible service DO NOT GO!!! 21st September 2009

0 found this helpful

We booked a table for 7.30, when we arrived it was packed and we were asked to leave and call back in 20 minutes the diners were having coffee, to which four of our party decided not to bother. We arrived back in 20 mins and we were told the table still wasn't ready the diners had paid but weren't leaving. I asked if we could have a complimentary drink whilst we were waiting, and was told "no as I had asked for it". I then spoke to the manager who said she'd sort us out, but didn't. We had to ask to order twice before they took our order, the garlic bread starters were nice the mains sadly disappointing my pollo luca was very salty and I had to ask for the chips that were ordered with it. I told a waiter who took it away and never offered an alternative, he came back saying the chef disagreed and i'd have to pay for it. I explained that another member of our party also agreed it was too salty to eat, and was basically told tough. The waiters then talked about us at the bar which was entirely unprofessional The other mains were also very bland, and tasteless however still edible hence we didn't mind paying for them. I complained again when we got our bill and the manageress then took off a bottle of wine from the bill but not my main. I would never go back and advise anyone to avoid this restaurant!!!

gollumguy

good food, fond memories 28th August 2008

0 found this helpful

Portofino is a place which I am very fond of. It is somewhere which I have eaten in since I was around 10 years old. Of course, when I first ate at Portofino, it was located elsewhere in Newcastle Upon Tyne. The fact that (many years ago now) it moved location has not had a bad effect on the place. The pizzas there are expertly made and are possibly my favourite this side of Italy. It has now been quite some time that I was last here but I intend to go back very soon for the food and for the memories. I can’t recommend this place highly enough.