23rd March 2008
Beautiful, lounge like but not great at all
Before Thursday, the last time I was a Bluebird is more than 5 years ago. I actually wanted to go to OXO Tower but ended up at Bluebird. Bad, bad, very bad choice.
The evening started out bad and I should have understood from that point to leave. Walked in, someone asked if they could take my coat and then turned their back to me. I handed the coat to them and, trust me, about 30 seconds later they turned around again. They then located the wrong reservation, finally found the right one.
The restaurant was empty in one half and we got seated towards the edge of the restaurant – I asked to keep the table next to us empty, the reply: all tables are already assigned. When we left about two hours later they had either had the biggest cancellation in history or they were just lying to me. The restaurant was still half empty and they had seated someone next to me. Very bad service.
We paid the £250 bill for two starters, two mains, a side of mash, a bottle of wine and two glasses of champagne.
On my way out I asked to speak to the manager after again being ignored by the duty manager who walked past me twice entered the cloak check and didn’t apologies for the wait.
Olga, the manager (by title) appeared and after hearing me plainly told me that she would point out the problems to the staff. I suggested the problems might be in her court and she repeated herself. She was way out of her depth and didn’t get that the restaurant didn’t work because she couldn’t control it. A good manager at least understand when the problems are with them – they may not be able to fix it. Olga decided just to ignore her shortcomings and was rude about it.
The evening had a good start, but turned bad. As I said, great interior, good food but way overpriced. Stay clear of this brasserie, that’s right, Olga classified the eatery as a brasserie.
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