27th January 2008
Have you seen my waitress?
My friend has been eager to visit Konstam for ages and we finally got to go last night. Unfortunately it did not live up to its hype. Service was appalling and food was so-so. Although they apologised for the 3 hours it took for us to have our meal, it simply was not good enough. The reason...everyone was seated at the same time...hello! everyone booked, there are no walk-ins here so not staggering your bookings if your kitchen cannot handle it is simply unacceptable.
Service was not attentive and we had to ask several times for things that were missing. Our waitress was run off her feet while 3 other staff stood behind the counter and chatted. When i asked one of these for my coffee, did he make it? no he went and found our waitress who had to make all our coffees while they watched. Its that team spirit that really makes the place.
Decor was... well kind of strange. the windows and ceilings were draped in those metal beads that you often see in Chelsea establishments and looked totally out of place in the old pub, I think the space had a great opportunity to make it something special and they totally missed it.
There were 5 of us and although I did enjoy my food everyone else was not impressed. I was however impressed with the English wine!