24th May 2008
please forgive us
Hi
My name is Chris and I (along with my brothers James & Dan and Siobhan) run eat 17. Can I firstly say how much it hurts to read these comments and let you know that every criticism is taken very seriously.
Ok, I know this won't change the experience that you, your husband and step-daughter had, but there has been one factor which has really damaged the food at eat 17 on some occasions and that is our head chef. I hate making excuses, but he went from being top-notch to terrible! On the night that you ate here, he actually walked out on us after being here for a year (since we opened actually). Luckily, we have our new head chef starting today, who we've waited months for. He is amazing! He's been head chef in a 3 michelin star restaurant for 24 years! as well as Hard Rock Cafe in London and loads of others! He's an incredibly talented and experienced chef and exactly what we've been looking for to sharpen up our product. Please please get in touch with me if you read this posting, as I would love to change your mind and have yourself, husband and daughter back again to try our new summer menu as of June 2nd. And that goes for kladski, debe17, happylondonguy, goosey, mike s and anyone else who has had a bad experience here. Please give us another chance and we won't let you down. My number is 07792 900 705 and email is chris@eat17.co.uk if you would like to contact me directly.
Please accept our sincere apologies for your bad experience at eat 17.