Carluccio's

anjali28

Can do better 23rd May 2008

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I've been to the Carluccio's on St.John's Wood High Street and was very impressed, so I expected the same from their Westbourne Grove branch. I was sadly disappointed by their customer service. They are clearly understaffed for busy times at lunch, which is when we went. We had to wait a very long time to get someone to notice us to take our order (about 20 minutes), and then another wait for the bill. The special menu for the day looked interesting but I wouldn't suggest experimenting with it if you aren't sure what it will turn out as. My dish was essentially cheese wrapped in bacon - about 6 pieces - and to be honest, it could have been an excellent starter if it was a few pieces less, but as a main course I felt it lacked something. My husband had the risotto which was also on the special menu. It tasted decent but was nothing exemplary for Italian cuisine.

I would strongly suggest sticking to the main menu, which is what I did the last time. Customer service-wise, highly lacking.