Novotel London Waterloo

betageek

Disappointing 17th December 2007

2 found this helpful

I was booked into the Novotel London Waterloo for an overnight business trip. On the plus side, the room was spacious and comfortable. However, both checking in and checking out took an unconscionable length of time - check in was delayed by missing information, and check out by a graceless member of staff who denied knowledge of the arrangements that I had made less than eight hours earlier. Worse yet was ordering a room service breakfast, knowing that I had to leave early, and it never turning up, despite a phone call to query. When I raised this at check out, I was told that these things happen, and was offered no apology. Walking out of a hotel hungry and irritated is a poor start to the day, and I would not recommend this hotel.