Chiswick Court Hotel

cj001

A place to avoid for a happy stay! 15th May 2009

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Where to start on this "Hotel".... or should the be hostel?
First impressions were not great as my En-suite room turned out to be about 4ft X 12ft with a 2'6" bed.

The room was filthy to say the least, with an accumulation of dust and dirt in the corners and a worn out and stained carpet. The window sill was black with dirt and water marks and the only working light in the room was a bare bulb (the bedside wall light didn't work)

The shower room was so small that one could sit on the toilet, wash your hair in the sink and wash your feet in the shower all at the same time! You would need to be a contortionest to use it and god help anyone who has impaired movement.

The shower was either a freezing drizzle or a boiling torrent, the fixed head only showered the oposite wall and the mixer came out of two large, ungrouted, holes in the tiles. The water in the wash basin was a mere drizzle and never got hotter than about 20 degrees C. The bathroom extractor fan barely worked from being clogged by filth.

The sheets, at first sight, appeared to be clean, if not the rest of the linen. However, looks can be deceptive and I left with several septic bites on my person and developed a rather nasty rash on my face. Wheather this is from the obvious infestation or from their detergent I don't know. I suspect the former!

The only way to sleep was with the aid of ear plugs due to the snoring from the room next door.

I cannot comment on the "continental" breakfast, which, as far as I can gather, consists of toast and orange juice.
I concluded that, given the standard of cleaning in the public areas, the same care and attention to cleaning was not likely to be lavished on the private kitchen.

Yes, this is budget accomodation. BUT there is budget and budget! The room I was in was £35 per night. Not a great deal of money, but considering I could have had a large, clean and comfortable en-suite room at somewhere like travel lodge or premier inn for about £56, it's put in persective. Which is why I suspect that they insist on full payment for the duration of your stay BEFORE they show you your "room".

This self-styled hotel is at best a rip off and at worst a public health hazzard and could not, in any way, shape or form be recomended to anyone.
Not even your worst enemy!!!

Angella at 15/05/09

1 I always ask to see the room, and usually ask to see two rooms and pick my favourite.

2 I like chain motels, including independents with a common marketing organization. If you have a problem you can go to head office.

I've done this only once, in the USA. I took photos of a missing bedroom ceiling panel showing dangling wires, and half-painted corridors, and a roll of carpet beside an empty swimming pool.

If I had not sent photos, the head office might have thought I'd been exaggerating. Because all this might have been changed a month later by the time they investigated.

They wrote profuse apologies, said their committee had been horrified, and gave us back the entire cost of our night and a discount voucher towards a night at any other hotel in the chain.

3 If you get into a confrontation or dispute with the hotel, or tell anybody outside - including here - it's easier to substantiate your claim when you have evidence.

4 I used to take photos with a camera but now use a mobile phone.

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