The Duchess

Lulu1

Amazing party 4th November 2009

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Just had an amazing party upstairs , thank you so much to all at the duchess

littlemiss001

Not to be trusted at all 1st September 2009

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This place is a Joke!! A friend of mine hired out this venue for her birthday, she booked it almost 3 months ago and it was a nightmare from the start. They took my friends deposit for the venue and promised her she can have the venue from 5pm but unknown to her they had another party in there before her party finishing at 4.30. her party was starting at 5pm

When we got there at 5pm they were massively understaffed for the size of the venue. The room up stairs had not been cleaned, there was glass all over the floor, fag butts all over the terrace, the upstairs bar was not open and no member of staff that we could even talk to about this

The upstairs bar was not opened to an hour after our party started, it took us over half an hour to get a drink from the down stairs bar while we waited for the upstairs bar to open. When this bar opened there was no ice. Our room was not cleaned there was broken glass all over the floor and they refused to clean it.

As the night went on, and as they had no security at all in the bar and a manager who truly does not know how to run a bar, we repeatedly had people coming upstairs trying to join the party and sitting out on the terrace. Just as the party was getting into full swing, everyone was really having a great time, we had trouble from a bunch of local's, that apparently drink in that pub all the time, who decided to gate crash our party. One guy bottled one of the guys we were with (our DJ) and punched another in the face, entirely unprovoked and purely for the reason that they couldn’t join our ‘private’ party. Something you don't expect on a night out and something you most definitely don't expect if you pay to hire a venue.

The most upsetting thing was the staff didn't phone the police or do anything at all to control the situation or even help. It was some of the guests that were upstairs who had to phone the police.

I would not recommend this Pub to anyone, more trouble then what its worth.