20th March 2008
Disrespect and rudeness won't get you anywhere
I have to say that I've never felt so unnecessarily insulted by random Pub staff/owners like this before and I've leaved in different cities (Paris, NY and now London). I work close by this pub and, undeniably, it is very convenient to just go to the local pub for a quick one after work.
It happens to be the only pub close by Battersea Bridge. Which is probably why they seem to think that showing disrespect to their customers is absolutely fine.
I'm foreign and this place is packed, probably over the allowed number of people, on Thursdays and Friday evenings.
It didn't happen once but twice, on two different nights.
First bartender got annoyed or should I say actually angry with me, because he couldn't understand what I was ordering - place was packed and very loud. Sure I've got an accent but people usually think I'm Canadian so not that bad is it?
Second time the bartender was trying to ask me if I wanted a small or large glass of wine, I understood red or white, so answered white. He lost his temper, went through the trouble of going and get a napkin at the other end of the bar (!) and actually wrote down in capitals letters "small or large" with a massive question mark. Again, the place was full and extremely loud. I said to him "why is it that every time I order drinks in your pub someone is unnecessarily rude to me just because I’m not English?" The bloke replied “because that’s how we do business baby!!!"
Paid for my drinks, I couldn't leave, I was with friends and didn't say a work expect for "you're pathetic" after he commented "aren't we having fun?" witnessing my long face. I bet you this character only speaks English and hasn’t travelled away from his pub much. He’s very lucky that they are the only Pub close to the bridge and our offices. They totally take their customers for granted.
Moreover, half of the disgusting ladies loo cubicles don't close or are out of service and it always smells terrible in there - not sure how much they clean their toilets, I let you imagine the kitchen...
Piece of advice, if you want a nice pub in that area, walk just a bit further down Battersea Bridge road and go to the lovely newly renovated "Prince of Wales" where food tastes better and they treat you well there, as they should, wherever you come from!
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