I couldn't agree more!
Crimes against towers and all things french toast and crispy? - hmm i see a case for 'false advertising' here. But then maybe it's supposed to be a British 'tower' rather than a US sky -scraper. I empathise with your disappointment. Sunday pancake towers should always be racked skywards!
Indeed not quite an American Tower... this is what it should look like. At least 4 - 5 pancakes stacked one on top of each other with some butter on top melting along with the maple syrup.... of course you'll need a king sized appetite, but if you're in the US then do like the Americans..eat...eat...eat
Sorry to hear about the French Toasts crime. Some things need to be crisp and soft in the right places otherwise disappointment is inevitable. Crucial to get these details right.