23rd May 2008
Not 100% Convinced
Equi's make,s without a doubt, THE best ice cream. Simple as that. However, a while back I took my kids out to Equi's for a sit-in ice cream treat. There were plenty of empty tables.... I'd estimate the place wasn't even half full. We had a look at the ice cream menu and my kids excitedly pointed out what they wanted. The waitress came over to ask what we wanted, then snapped "We don't sell ice cream on a Saturday evening. The seated area is for meals only." okaaaaay, but the pace was only half full, and there were no signs alerting customers to the "meals only" rule..... what would have been the problem with serving 3 ice cream sundaes? I emailed the place and got the reply that the cafe (it isn't a restaurant) only serves meals on a Saturday. No apology about the kids being disappointed.
So they have lost my family's custom.
Great ice cream. Passable fish n chips.
Wouldn't go near the place again though. Glorified chippy with seats. Obnoxious, curt staffand ZERO customer care in my opinion.