Trade Street Cafe

gerryw

Gerry W 24th February 2009

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We were very diappointed when we visited here at lunch time today.

We had been regulars last year, we found there had been a change of management and many of the staff had changed. Not the Chef though.

There were 3 of us and we arrived just ahead of a large party. We sat and waited for our order tobe taken. It took them at least 15 mins, not long I know, however not as it was, ans that was after the large party had given theirs.

We did get our drinks in good time, however it took a further 25 mins to get our food. It was sat ready for at least 5 mins and when it came we had to check who's food was who's and the waitress who bought the food did not seem to know what she was serving. We then had to ask for cutlery and when she brought this she had not brought serviettes.

The food however was a differen story. This was as I remembered. It was perfect and just as I liked it. My one friend did feel her potatoes were not right somw hot and some cold.

We have to admit that the service made a big difference to the experience and we will probly not venture back there for a while.

JEH at 01/04/09

Hi Gerry

I am sorry we let you down, at the time of your visit we did have some issues with trialing some new staff and our Manager Sarah had just moved to Australia. Her standards were exceptionally high and Symon her replacement certainly had his work cut out taking over from her.
I am obviously disappointed that you had a poor experience but I am pleased to let you know we now have a great team in place, ready to provide a great service when you next come in.

Andrew Cooksley
Owner

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valleyexpert

24th August 2008

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This cafe is great, one of the best places to go for a bite to eat if youve been shopping all day. great cakes and drinks well worth it.

Lilly1981

Best cafe in Cardiff 13th May 2008

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This is Cardiff's hidden gem! It's definitely the best place to go in the city for a cooked breakfast. Even though it's a cafe, it steers away from the typical greasy spoon becasue everything is so well made and freshly prepared and you can just tell they use top quality ingredients. Whether you want to go out to lunch with friends or eat on your own, this is definitely the place to do it! And the cakes are heavenly...