PizzaExpress

sithlord

Pizza express 7th October 2008

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We had some money off coupons which made us try out pizza express. It does look good and the modern design stands out, but if we had not had the discount voucher we would not have tried it at all. The style of the romana pizza is thinner than your usual thin based variety and so we opted for the classic style pizzas instead. Both the american hot and the goats cheese with red onion pizzas were nice. Even better we had a 2 for 1 coupon so it was half the price and may be we enjoyed it more because we thought we were getting a good deal.
The desserts are all in the area of £4 and we tried them due to the cheaper deal we had on the main courses, but next time would just stick to a main course. It was quite good, not sure if we would want to pay the full price though.

Review_Mouse

Rant!!! Pizza Slooooooow 16th September 2008

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Having had previous good experience at other Pizza Express branches, myself and a group of friends decided to try the new impressively sized Brighton branch by the Jubilee library. Unfortunately it turned out to be a very negative experience.

It was a week night and the restaurant was less than half full so there was no evident reason for the dreadful service which was about to follow. It took a long time of trying to get the waitress's attention just to order drinks and then these took 15mins to arrive. A while after ordering our food we were informed that one of the starters wasn't available, so we made do with sharing a couple of pitiful (over-priced) doughballs. Our main courses were also painfully slow coming – 40mins is not really acceptable for some simple pizzas and we had to order some olives to keep us going (these never arrived). We were all pretty starving by the time our meals finally came and it was actually almost too dark outside to even see them! Our table was so cluttered with empty beer bottles and glasses which we'd gone through whilst waiting and hadn't been taken away, that we had to put them on a nearby table to make space.

Although we all felt disappointed by the meal and service, none of us wanted to drag the evening down any further by complaining so we paid hastily and left. Afterwards I wrote to Pizza Express about our experience and they wrote an apologetic letter back blaming it upon a voucher-offer they had on at the time. However, as I said, the restaurant hadn't been anywhere near full at the time and the staff did not look rushed off their feet. All the same, if this was the reason then I would recommend the management take a good look at places like Wagamama which constantly runs promotions, is always bustling and despite having a far more varied menu than Pizza Express delivers consistently good quality food and service.

I was sent some 'goodwill' vouchers, so perhaps I will try another branch and see if they can redeem themselves. I might leave it a while though!