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Frequently Asked Questions

General
What is TrustedPlaces?

We all know that getting the best information is through word of mouth from friends and family. But accessing the right recommendation at the right time can be difficult. TrustedPlaces makes spreading word of mouth both fun and easy. With TrustedPlaces you can easily record your favourite restaurants, bars, cafes, clubs, pubs and much more so that you can share them and discover your friends' and their friends' top recommendations.

Is TrustedPlaces free?

Yes, everything you see on the TrustedPlaces website is free. The service is paid for by advertisers, which are always clearly marked as such, who recognize the value of word of mouth and local communities. The only service for which we charge a small amount is when you request information via an SMS on your mobile.

So why are you doing this?

Because like yourself, our friends and us have always had trouble finding great new places to check out without it being a hassle. More importantly we are passionate about word of mouth and feel that trusted recommendations shouldn't just stay in our heads but should be shared with all.

What can I do on TrustedPlaces?

You can write reviews of your favourite bars, cafes, restaurants, clubs, and much more so that you don?t forget them. You can also share your favourite places, and you can find new inspirational places to go to as recommended by your friends and their friends. We are also working on finding a solution to world peace, but this may take us a bit more timeS but do check back you never know.

Why use TrustedPlaces?

Because TrustedPlaces is both fun and easy. With our dead-easy tools you can always remember your favourite places, share them with your friends, and discover your friends and their friends favourite places.

Who uses TrustedPlaces?

People like you and me. Essentially everyone who wants to discover great new places from trusted recommendations.

Is TrustedPlaces available only in the UK?

No, TrustedPlaces can be used anywhere in the world. However, the focus is on the UK at the moment so some of our tools may not be ideal for all other countries. However we are working hard on offering similar tools to other countries. Countries with the most users will probably be catered first… So lets see which country will be the 1st to win!

Are you going to make money? How?

Yes, this is a profit making company. We think we got the ‘How’ worked out – you’ll find out the details soon.

Do you resell my personal details or the places I reviewed?

Never. Just like yourself, we don’t like it when companies resell our personal details or “steal” the content we created. Thus we take a very strict policy by not reselling your personal details. At some stages we may wish to resell or publish your content outside of TrustedPlaces, however, we will do this without revealing any of your personal data. To find out more please read our Privacy Policy and Terms and Conditions.

How can I get a job at TrustedPlaces?

TrustedPlaces isn’t recruiting at the moment but we are always interested in meeting new talented, entrepreneurial, and passionate individuals. Feel free to send us your CV at jobs@trustedplaces.com. No agencies please

How can I contact TrustedPlaces?

You can contact us on info@trustedplaces.com for pretty much anything on TrustedPlaces.

How can I give you guys some feedback, comments, ideas, or chocolate chip cookies?

We would love to hear about what you think of our service and any ideas, feedback, or comments you may have. Feel free to email us on info@trustedplaces.com. Also if you want to send us some chocolate chip cookies we would be eternally grateful :)

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Getting Started
What do I need to get started?

If you are reading this then you’ve got all that is necessary to get started… ie. a computer and an internet connection!

Can I start now?

Of course you can, on your marks, get set… click away GO

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Logins and Password
What does the "sign me in automatically" box do? Should I tick it?

"Sign me in automatically" is basically a little tool for us to recognize you when you come to .com. If you tick this box we won't need to query you for your email and password as the system would have automatically recognized you. Pretty cool!

I have forgotten my password, what do I do?

Click on the “forgot my password” link and we will send you an email on your registered email address with your password. Click here if you want to be sent your password.

How do I change my password?

You can easily change your password by going to My Page > Account Settings. Click here if you want to change your password now.

I have forgotten my password and the email address I used to login to is no longer valid. What can I do?

Click here to send us a request for help. In the request, please include both your current email address and the email address you registered with us. We will then contact you about validating your identity and updating your login email and password.

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Profile
How long does it take to create a profile?

It takes on average 9.67 seconds after testing it out with a few friends! (except for John who was trying to eat a burger at the same time!)

Why do you need to verify my email address?

We need to make sure that the email address you provided to us is both valid and belongs to you.

What will you do with my personal information?

We will keep your personal information as secure as can be. We will not resell your personal information at any time. To find out more please read our Privacy Policy and Terms and Conditions.

How do I update my profile?

You can easily update your profile at any time by going to My Page > About. If you want to update your profile now click here.

Why should I tell you more about me?

The more you tell us about you the more other members will find out about you and trust your recommendations. It’s also a unique opportunity for you to show off your funny / cheeky nature. You never know you may meet your other half on this site! So go on put up a picture and tell us about yourself. If you want to tell us more about you now click here.

Why should I give you my mobile number?

By giving us your mobile number we will be able to recognize you when you send us an SMS requesting a recommendation. Without that we can’t know if the SMS that was sent was from you or someone else. If you want to provide us with your mobile number click here.

Why should I give you my address?

Whenever you search for places you can refine the results by choosing a place that is close to you. By providing us with your address we can tell you what are the cool places around your address.

How do I cancel my membership with TrustedPlaces?

You can cancel your membership with TrustedPlaces at any time by sending us an email at info@trustedplaces.com. We will feel sorry that you left and hope you’ll come back at a later stage.

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Notifications
What is that?

Notifications are used to keep you informed about recent activity that is relevant to you. For example you can receive an email to let you know when you’ve received a message or a recommendation from one of your friends.

I am getting too many emails from TrustedPlaces can you help?

Yes, if you uncheck some of your notification settings you will receive less emails. If you wish to do that now click here.

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Tags
What are tags?

Tags are  keywords that you use to categorize information in the way you see fit. Example of tags for a French Restaurant could be: French, cosy,“Parisian restaurant”, bistro, “friendly staff”. When you search for something TrustedPlaces will bring out any place that matches those tags.

What is a tag cloud?

A tag cloud is a graphical representation of the most popular tags used to describe / categorize a place. The bigger the tag the more popular it is, the smaller the tag the less popular it is.

Why should I use tags?

Tags are a great way for you to remember why you really liked this place or why you didn’t like it. For example you could tag a bar as having the “cutest singles in town”

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Creating a Review
How long does it take to create a review?

Creating a review takes on average 3 minutes and 28 seconds. Of course that can vary depending on how much you wish to tell us about this place!

Why should I create a review?

Try to remember 5 new great restaurants, bars or cafes you recently discovered. Do you remember them? This is why we suggest individuals to create reviews so that they can always remember new great places they discover and also share them efficiently with all of their friends.

What do I need to provide to create a review?

You need to know the name of the place, ideally its address (or roughly where you think it is on a map), and finally what tags you’d like to give it.

Who will see my review?

Everyone will see your review and benefit from your views on this place.

Can I get in trouble for writing a bad review on a place?

No, you can’t get in trouble for writing a bad, honest review of a place. As long as your review is honest and doesn’t criticize the place using vulgarity or obscenity we will all value your review.

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Actions
How do I invite friends onto TrustedPlaces?

It is very easy to invite friends onto trusteplaces. You can invite friends by sending them an email or by inviting them straight from My Page. To invite a friend now click here.

Why can't I send an email to another user?

To send an email to another user you need to be on their friends list. If you’re not on their friends list you can always request it by adding them to your friends list. To add a user to your friends list now click here.

Can I create any topic in the discuss forums?

Yes, you can essentially create any topic in the forum as long as it isn’t malicious in its nature. Please review our Terms and Conditions for further clarifications.

I've added a user as a friend but he/she doesn't appear on my friends list, why?

It is possible that the user hasn’t been online to view your request to be on each others friends list or they may have chosen not to accept your request.

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Reporting Abuse
What do I do if I find something abusive?

Whilst we do our best to monitor the website for inappropriate, abusive, or malicious use of the service we rely on the community to help us identify them. If you have identified inappropriate, abusive or malicious use of the service please click on any of the “do you find this abusive” buttons throughout the website. We will then investigate the matter and take the necessary steps.

Do you monitor the site?

Yes, we regularly monitor the site.

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Rewards
Rewards… what rewards?

We believe that TrustedPlaces provides you with a great service enabling you to remember, share, and discover great places. We also believe in rewarding you if go the extra mile in reviewing places.

How does your reward system work?

You earn different set of points for certain actions you do on the site such as adding a review or adding pictures to someone else’s reviews. Each of those points counts as a single ticket towards a lottery draw that we will hold regularly. You can increase your chances of winning the prize by being more active on the site and collecting more points. The system notifies you on how likely you are to win, by placing you in 3 different categories:

  • cold: > 20% of winning
  • warm: 21 – 60% chance of winning
  • hot: > 61% chance of winning

At the end of each month we will randomly draw a ticket. If your ticket is drawn you won the monthly prize. At the end of each year will also randomly draw a ticket for the yearly prize. If your ticket is drawn you won the yearly prize.

How do I earn points to get rewards?

The following shows what actions are reward with points and their point equivalent

Action Points
Accept newsletter 30
Add review 40
Add video review 60
Place picture 30
Invite a friend (points awarded when friend joins) 50
Complete profile 20
Review created becomes a top place 40
Play TasteMatcher 50
What prizes can I win?

You can win numerous different prizes from a dinner for two at participating restaurants in your city all the way to a weekend for two in another city with a dinner for two at participating restaurants.

Do I lose my points if I win a prize?

If you won a monthly prize you do not loose your points. You only lose your points once you have won a yearly prize.

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Is there life on other planets?
God knows, but if you find out make sure you write a review about it on TrustedPlaces!

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